Report a Bug

Why Report Bugs?

Your bug reports are invaluable in helping us maintain a high-quality platform. When you report a bug, you're helping:

  • Improve User Experience: Fixing bugs makes the platform better for everyone
  • Prevent Data Loss: Critical bugs can be addressed before they affect more users
  • Speed Up Development: Detailed reports help our team fix issues faster
  • Build a Better Community: Contributing to platform improvement benefits all users

Submit a Bug Report

Please provide as much detail as possible. The more information you give us, the faster we can identify and fix the issue.

We'll use this to contact you about the bug if needed
How severely does this bug affect your use of the platform?
0/2000 characters
List the exact steps to recreate this bug. Be as specific as possible.
The page where you encountered the bug (auto-detected)

Bug Reporting Guidelines

What Makes a Good Bug Report?

  • Clear Title: Summarize the issue in one sentence
  • Detailed Description: Explain what went wrong and what you expected
  • Reproducible Steps: List exact steps to recreate the bug
  • Screenshots/Videos: Visual evidence helps (attach via email if needed)
  • Error Messages: Include any error messages you saw
  • Context: Mention what you were trying to do when the bug occurred

Before Reporting

  • Try refreshing the page or clearing your browser cache
  • Check if the issue happens in different browsers
  • Verify your internet connection is stable
  • See if the problem persists after logging out and back in
  • Check our Help Center for known issues

What Happens Next?

  1. Acknowledgment: You'll receive a confirmation email when we receive your report
  2. Investigation: Our team reviews the report and tries to reproduce the bug
  3. Prioritization: We prioritize based on severity and number of affected users
  4. Fix & Testing: Developers fix the bug and test thoroughly
  5. Deployment: Fix is deployed to production
  6. Update: We may contact you for additional information or to confirm the fix

Response Times

  • Critical: Within 24 hours
  • High: 2-3 business days
  • Medium: 5-7 business days
  • Low: Reviewed in next update cycle

Need Help?

For urgent issues or if you need immediate assistance:

Thank you for helping us make FitCoach better! Your feedback is essential to providing the best possible experience for our coaching community.